- Croghan AutoCare
Welcome to Croghan AutoCare
Welcome to the testimonial portion of the Croghan AutoCare website. I always appreciate the feedback my customers have on their experience in my repair facility. The staff and I go to extraordinary measures to get things done right the first time. This is the place to let us know how we have done that for you. If you do have a question or concern, please contact me directly by email or phone and I'll do my very best to address the situation. Thank you, Jim Croghan
This review is long overdue. I found Jim and his shop thru the internet, and I’m glad I did. They have been open and honest in all our communications and the pricing is fair. Considering we met at the worse time (for my van), a check engine light with a rough running engine turned into a full replacement. They found a Jasper replacement engine, and had the work done in a week.
I would recommend these guys for any work you need.
Jim and his staff have been taking care of our vehicles for twenty years. They are honest, ethical, and timely. The very best!
I traveled 64 miles to get service from Jim at Croghan Auto Care specifically because I knew that I would get taken care of appropriately with no fear of being taken advantage of. The service I received at Croghan Auto Care is uncomparable to any other place that I have ever been to. My father has has known Jim for years and has used his shop in the past which led me to him for my head gasket replacement, brakes, door lock actuators, mirror wiring, shocks/struts, water pump and starter (I'm sure that I've missed other repairs) on my Ford Excursion. The upfront estimation was accurate and there were no hidden fees or surprises. There was follow-up after the job was complete to ensure everything was working correctly and to make sure my vehicle was safe and running the way it was supposed to. Jim has great communication and stayed in contact with me throughout the repair process including detailed texts, emails with pictures, and phone calls regularly to keep me updated on the progress. Jim made sure that everything was done right and that I was completely satisfied with the repairs that were completed. Hats off to Jim and his staff at Croghan Auto Care. I just travelled 64 miles for an oil change and will continue to have vehicles serviced there for years to come.
Croghan Auto Care is where I take all my most difficult issues with my trucks where Jim and Josh thoroughly provide options to correct my toughest issues with my trucks. I have been a customer for years and will continue as I need excellent service. Highly recommend!
Croghan Auto Care has always done great work for me. I know I can trust both their commonsense advice and their repair work. I highly recommend them.
Stranded along I-71 with a DEF fault in our truck and a trailer load of livestock, we called Croghan Autocare and couldn't have been more pleased. Jim to the rescue as he came to us and had our truck back on the road in about an hour. Superior service, great response time, extremely knowledgeable and affordable. There still are good caring people in this world and Croghan AutoCare definitely fits the bill. Even received a text message later that day making sure we made it home and didn't have any more problems. We are on the road traveling quite a bit and will always keep their number handy. Thanks so much!!!
I could not be happier with my experience. From walking in to a warm garage and warm greeting to leaving with the knowledge my car was once more safe to take on the road. The mechanics took care of what I came in for and let me know what else they saw needing attention, but there was no pressure to have more done this visit. Very pleased, and thankful for this good, honest garage.
Response: Thank you for the kind words Jackie. It was a pleasure to repair the brakes on your car and it\'s always wonderful to meet nice people like you. Jim
I highly recommend Jim and his guys at Croghan AutoCare! About 4 years ago, we had an unexpected serious car issue -- some leaves in our driveway caught on fire and burned through the fuel line in our Honda Odyssey. Yes, we were lucky. A friend recommended Jim Croghan to us for repairs. He was able to repair the damage and replace the fuel tank with a used one (to save us money). We have been loyal customers ever since. Jim and all his employees are honest, hardworking, trustworthy, considerate and respectful.
After hearing a disturbing noise coming from my car, I contacted another mechanic I have just started to use, but he would keep me wondering and worrying because he was backed up. Croghan Autocare offered to diagnose the same day I called and give me an estimate for repair. Even though the news delivered was bad for me and my car, it was provided right away and they began to fix it as soon as the part was delivered. Jim checked for recall information on the part. It was insightful for the cross member turned out to have an extended warranty issued because of the early corrosion occurring. I never would have thought to check that, even though I had received a letter a year earlier stating that. Mercifully, the part and labor was covered and I was reimbursed. Additionally, he diagnosed a long standing issue with my low beam headlight, and replaced a tie rod because it was worn out. I was relieved to have it all done so quickly. Knowing Jim from church provided me with ample reason to trust his character. Using his service convinced me the guy can handle a tough mechanical job like replacing an engine mount. Even though he is not the closest guy for me I do intend to reuse his service.
Our family has been using Croghan AutoCare for many years, and we trust them completely to be honest about what repairs we need to keep our high-mileage vehicles safe & roadworthy. It's always easy to get in to get high-quality work done, the prices are very competitive, and Jim is very pleasant and thorough when he explains what needs to be done. There are no surprises when you get the bill, because if he finds anything more than the original estimate, he will call and let you know what additional work may be needed (and why!), as well as what it will cost, before he does any additional work. Good mechanics are hard to find - Jim is a keeper!
I would compliment all at Croghan Auto Care for their concern and attention to my needs for car and truck repair. They listen, make suggestions, and allow me to make the final decision. I value time and I depend on the Croghan team for good advice and servicing my car problems. Gary Kersey
My wife and I met Jim about 4 years ago when I needed help sponsoring a 10U baseball team I coach. Not long after that we started taking our vehicles to his garage for repairs and have had nothing but positive experiences. We can trust that Jim will only do the work that is needed at a fair price. Jim will always take the time to explain his repairs and is very honest and trustworthy. Thanks for everything Jim!
As a small business, with a small fleet of trucks, we depend on Croghan Auto Care. Jim Croghan and his crew are honest, reliable and the workmanship is unsurpassed. When you speak with Jim it\'s like talking to an old friend. He will always find the problem and keep you informed of what needs to be done before doing it. We highly recommend Croghan Auto Care!
I've always had a good experience at Croghan's. They aren't the cheapest place in the area but are probably the best and most thorough.
One thing that seems to be getting harder to find is people you can trust. Because I don't know much about vehicle repair and maintenance, I need a mechanic that is honest and does high quality work. I have found both of these in Croghan AutoCare. The passion that Jim has for his work and care for his customers is head and shoulders above all other auto repair shops. He truly has my best interest at heart, and that characteristic sets him apart. Thank you Jim for your awesome service!
Trust is the most important thing to have with your mechanic - and that is exactly why I have been with Croghan AutoCare for close to 20 years. Jim's shop has been "the" shop for my personal cars , my families cars and my business vehicles.
Quality work - done right, and that is the standard at Jim's shop. Thanks
We have had Jim and his staff take care of our vehicles for the past 15-20 years. When you find someone who is honest, and gets things done correctly, you stick with them. They have earned my business and I am confident every time I have an issue with a vehicle, Croghan's is the place for me.
Croghan AutoCare has done an excellent job on numerous cars with numerous ailments. Cheers to Jim and his staff for a very professional and honest approach to what has to be done and then doing an excellent job. He has went above and beyond the call of duty on more than one of my vehicles.
Have been using Croghan AutoCare for repairs big and small. Never once had a complaint, or worry that every detail would be handled.
Croghans treat me like family, and my SUV like their own.
I have been coming to Croghan Auto Care for the past few years now. Jim is the most honest, trustworthy, and collaborative mechanic that I've ever had work done by. I enjoy taking my vehicles to Jim because he takes his time to teach the customer about the situation with their vehicle. I would highly recommend Croghan AutoCare personally and professionally for any type of automotive need.
I live over 45 miles away from Croghan AutoCare. I have a newer car with a warranty, but different dealerships tell me that the grinding noise with my car is normal and can\'t find a problem with the car. I\'ve known Jim for over 2 years, and out of frustration with the local dealerships, brought my car to Jim. Just by test driving my car, Jim started to diagnose the issues with my car. His working knowledge of the industry and his available resources help where a dealership doesn\'t seem to care. He has since worked on all of my cars, and I couldn\'t be happier with the service and rectifying the problems with my vehicles. I have even referred a co-worker to take their car over 30 miles to see Jim, and they were amazed at the difference working with Jim versus the dealership.
Response: Quality car repair takes time, good parts and good procedures. We bring this level of attention to every job we are entrusted with, no matter how far you drive. Thanks for the trust in us Paul. Jim
I hired Croghan AutoCare on the recommendation of a friend when I needed to have both the engine and transmission in my 2006 Toyota replaced. Jim spent a lot of time with me ensuring that this work actually needed to be done as opposed to repairing the engine and transmission.
One thing I dislike about most shops is the way they treat a customer who is very knowledgeable about how a car functions. Jim took the time to examine Technical Service Bulletins, research the issues and finally agreed with me that the entire drive train needed replacing.
I no longer have this vehicle, but Croghan Autocare will continue to be my go-to shop for repairs to my vehicle(s).
Response: We spend a lot of time working with our customers to make sure everything is understood. Folks just don\'t like surprises, especially in car repair. Thanks for the kind words. Jim
I have had the pleasure of trusting Jim with my vehicles since he has been in business and the thing I notice is the stability Croghan AutoCare brings to each and every job and person they work with on a daily basis. They are detailed and make sure they communicate with you on any job you have for them to perform. It's a pleasure to have Croghan AutoCare in the community!
My company has used Croghan AutoCare Ltd. to provide maintenance on our trucks and cars for several years. We have total faith in the ability of Jim and his staff. They have been able to keep our vehicles on the road. We are always given information before work proceeds that tells us what needs done and about what the cost will be. The results have been consistently good and within estimate. We feel that Croghan's is an important extension of our business, and recommend them to others.
Response: It has been a pleasure to serve my customers over the last twenty years. We work very hard to get an accurate, truthful estimate put together, explained and approved in a timely manner. We are blessed to have customers like Mike and his local business. Jim
We've trusted Croghan Autocare for more than 10 years with a number of vehicles and will continue to take our cars to his shop. The estimates are honest and accurate, the service is great, and they know what they are doing. We have had a number of older cars that our kids were driving. It was really important to us that those cars were as safe as possible and Croghans felt the same way. We'll keep taking our cars there.
Response: Lot\'s of folks are running older, high mileage cars these days. Our goal is to make these vehicles as safe and reliable as possible and also to make sure the customer is not over investing in repairs versus the value of the car. Thanks for the trust, we\'\' work to continue to earn it! Jim
I have been very pleased with the work I have had done on my car at Croghan AutoCare over the years. The staff is very reliable, stands behind their work, and has always taken prompt care of my car. Above all, I know I can trust them to be honest and truthful about what my car really needs. I don't feel taken advantage of and Jim has always taken the time to explain to me what my car needs and why. I can just put gas in the car and go. Jim takes care of the rest and that I can trust.