What We Can Do
What’s wrong with my car?
Do you ever wonder what Croghan AutoCare, Ltd. can do? Well, do you have:
- Squeaking or grinding noises when you brake?
- Brake pedal pulsating?
- A check engine light, ABS light, traction control light, or any other dash lights or messages being displayed?
- Popping or clunking noises when you drive over bumps?
- Oil, fuel, or coolant leaking?
- Lights that don’t work?
- Windows that stop going up and down?
- Electrical gremlins? (You know, those buttons and switches that don’t seem to work anymore)
- A hesitation when you accelerate?
- Lack of power or stalling out of your vehicle?
- Thumping? Ticking? Squealing? Whirling?
- Not enough heat in the winter or not enough air conditioning in the summer? Odd smells from the vents?
- A car that won’t start?
- Shifting problems?
- A dead engine or transmission?
That’s what Croghan AutoCare, Ltd. can help resolve!
With two ASE-certified technicians, multiple professional resources at our fingertips, and decades of experience among three technicians, Croghan AutoCare, Ltd. knows how to repair and maintain your cars and trucks. The ability to take the time to listen and interpret the customer’s concerns and symptoms, to understand the usage of the vehicle, and to provide estimates that are broken down into small groupings is what we take as seriously as the actual repair. We also know how important it is for you to understand what you’re having repaired, how long the repairs should take, what the options are for repair, and what warranty support can be expected. Besides providing repairs for cars and trucks, those are the questions and concerns that we answer every day for every customer on every vehicle. Addressing your concerns is as important as correcting the vehicles problems.
Specializing in Customer Relationships
Every business has something that makes it unique. For some, it’s discounts; for others, it’s the waiting lounges. However, discounts still waste your money if the service wasn’t needed in the first place, and who wants to spend time in a repair garage if they don’t have to?
At Croghan AutoCare, Ltd., our distinction is our attention to the customer. We spend time with each of our customers in order to understand their needs and work hard to address those needs. Not only do the repairs need to be addressed, but also the customer’s schedule, available drop off and pickup times and budget are an important part of the decision-making process. Our goal is for our customers to have information they need to make informed decisions, even on technically complicated stuff like transmission and engine repair. We also enjoy taking the time to explain to each of our customers the need of each repair and the various options for those repairs. Time and time again we hear from our customers about how much they appreciate the time and attention that we take with them to explain their options, give them time to make a decision and explain the repairs in the level of detail that they desire.
Every vehicle is going to need maintenance and repair at some point, but how to spend your money on those repairs is a decision not to be taken lightly. “Discount” services are initially attractive and may seem to save you money on a repair, but if the mechanic doesn’t have sufficient time and materials to address your specific needs, you may wind up spending more money than needed, or worse, have to pay someone else to do the job over again. We help you make sure that your car is safe and reliable, and we personalize our service to your specific needs. In the end, you are the one who decides when and how much is to be spent on each repair: We are here to arm you with knowledge to make the decisions and then perform the work you’ve requested and authorized. We never forget that we work for you on a job-by-job basis.
Preventative Maintenance (PM)
Many people don’t think about an auto repair technician until their vehicle doesn’t start or something doesn’t work right. While we are happy to repair vehicles when they fail, your vehicle needs check-ups and maintenance for optimal performance. Preventative maintenance is exactly that: It reduces the possibility of major failures and of expensive repairs. We’ve seen a number of issues with vehicles that wound up being nothing more than the result of neglect. The expensive problem could have been avoided completely if preventative maintenance had been properly performed and the customer educated on how to avoid the problem. That’s part of preventative maintenance, to educate the owner of the vehicle as to what the vehicle needs before the vehicle asks for it in an expensive repair. Most of us don’t wait till that tooth hurts to go to the dentist. No, we go every six months and sit in the chair and squirm, spit and pay for the experience because we know it is in our overall best interest.
That’s preventative maintenance. Nobody really likes it, but done right, it really is a very good idea for your overall best interest in a vehicle that you want to minimize repair costs.
If you’ve read this far, then let’s get into some meat and potatoes of preventative maintenance.
All vehicles have different preventative maintenance schedules, but here are some basic guidelines of suggested mileage and/or age of when items should be replaced. Your specific year, model, engine, and driving conditions are taken into account when we recommend preventative maintenance. See the Resources page for more details on each of these.
- Oil Service: Every 3,000-5,000 miles, and no skipping! The oil is the blood of your vehicle, as it lubricates and cools the engine.
- Spark Plugs & Wires: Every 30,000 miles to 100,000 miles. Do you need a traditional design spark plug for $3.00 each every 30,000 miles or a new style Iridium for $27 that lasts over 100,000 miles? We figure that out and make sure your car gets what it needs.
- Air Filter: Every 10,000 miles to 50,000 miles, depending on the air quality of where you drive. This isn’t for you (that’s the Cabin Air Filter), this is for your engine!
- Cabin Air Filter: Every 10,000 miles to 50,000 miles, depending on the air quality of where you drive, just like the air filter, but this filter is for your comfort.
- Fuel Filter: Every 30,000 miles on most gasoline cars. Dirt can enter the gasoline from the refinery, the tanker truck or even from the bottom of the tank at the gas station.
- Coolant Flush: Modern cars use long life coolant that is useful for 5 years or 150,000 miles, but any of the older cars with the conventional green colored coolant really need a flush every couple of years.
- Transmission Flush: Every 30,000 to 60,000 miles. Transmission fluid (oil) is what helps keep your transmission lubricated and cool.
- Power-Steering Flush: Every 60,000 miles to 90,000 miles. Often overlooked until you don’t have it, power-steering fluid also cools and lubricates the steering in your car or truck and it’s a welcome commodity for most people. Anybody remember “Armstrong Steering”?
- Timing Belt: Do I even have one? That’s the big question today. We look it up and let you know when it should be changed. Some models should be changed as early as every 40,000 miles while other older domestic 4 cylinders should be changed every 105,000 miles.
Repairing the Problem
Once the appointment has been made, the symptoms discussed, the car or truck dropped off, the technician will gather information on the vehicle such as codes, mileage, age, fluid levels, level of care; then we will road test, if possible, to verify and narrow the vehicle’s symptoms. Further testing in the shop might be of the computerized diagnostic nature or might involve lifting the vehicle using the automotive lift to check the brakes or suspension. From these steps we can figure out the cause of the problem, develop a remedy, turn that into an estimate and then contact you via e-mail or phone to explain the problem and discuss the options. Upon getting your input and authorization, we can then order parts and proceed with the repair. Upon finalizing the repair, we then road test to verify the repair and look for any additional problems that the owner might not be aware of; especially those problems that pose a safety or reliability concern. Why did we take the effort to write out the obvious here? Because so many people have never been taught what to expect from a repair shop except for discounts and wi-fi or TV in the waiting lounge and we want you to expect more than that from us and every other business. If you understand the process and your role in getting your car repaired, we can do our job faster and better and that is less expensive for you.
Obviously there are some limitations that we have in repairs, but we have compensated for those limitations by having good shops that provide alignment, tire, and exhaust work for us. In those areas, we can have the work done for you for a one stop shopping approach or we can refer you to them directly.
Yes, we have done some performance work on gas and diesel engines in the past and that door isn’t shut real tight, but it is not our forte’ and we have a little problem adding the horsepower that can lead to more repairs (seems like a self-justifying business to us!). From time to time we work on some older cars from the late sixties and the seventies. That is limited to mechanical work (not body or paint). Just give us a call to discuss your specific needs.
So, whether your car or truck is in need of a major brake repair or just an oil change, our staff is here to help. Let us put over 15 years of business, 50 years of mechanical, and 25 years of electronic experience to work for you! We tell the young men and women who are taking on the responsibilities of car ownership (especially those leaving town to go to college, join the military or take a new job), to “road test” a new shop in their new town by trying them out for an oil change. You get to see the shop, talk to the staff, and experience how you are treated. If you like that experience, then grab a business card and stick it in the glove box or center console, That way when the car won’t start one day and the tow truck driver shows up, you have a name and an address of a repair shop that you’ve already checked out. If you haven’t been to Croghan AutoCare, Ltd. already, try that on us. Try us for an oil change, if you like us grab a business card and hang on to it. If you don’t like us, call Jim or send him an e-mail to tell him why. We always appreciate the thank you cards and the kind words, but the critical comment is the one that helps us to make sure we serve our customers.
Give us a call, or fill out the form on the contact page to get started.
What Happens If Something Isn’t Just Right?
Once in a while something doesn’t go just right with a repair. Sometimes a minor leak, a rattle or a check engine light materializes after repair work has been completed. What happens then? Croghan AutoCare, Ltd. works hard to produce quality work, but when there is a problem, we work equally hard to correct the issue and to minimize your inconvenience. Just give us a phone call or e-mail to let us know there is an issue that needs to be addressed and we will book you an appointment on a priority basis. We look at the problem and if it is a warranty issue, then you’re protected by our Croghan AutoCare, Ltd. NAPA AutoCare Peace of Mind Warranty that covers nearly all parts and labor repairs for 12 months or 12,000 miles whichever comes first. This program is handled by our staff for any local problems, but also covers repairs nationwide through the NAPA AutoCare program. Feel free to call us for details or questions and more information is available by following this link http://www.napaautocare.com/warranty.aspx.
Our Jasper Engines and Transmissions are covered by a separate warranty that provides 3 years or 100,000-mile part and labor warranty on gasoline engines and transmissions. Diesel engines are covered by a 1-year unlimited mileage warranty for parts and labor. This warranty program is also a nationwide warranty program and has a transferable warranty. This means if you sell your vehicle with a Jasper product installed, the remaining portion of the existing warranty will transfer automatically to the new owner. See http://www.jasperengines.com/warranty.php for all the details.
What if the problem is not related to prior work? We will explain the difference between the work we already performed and the additional new work that needs to be performed. We will also work with you to make sure that you don’t double pay for labor or diagnostics. Our goal is to take care of our customers to the very best of our ability.
Jim Croghan – Owner
Croghan AutoCare, Ltd.
838 Speers Rd.
Wilmington, Ohio 45177